Our Professional Staff

Joy has worked in the audiology field for over 30 years where she has been involved with many different aspects in the business—Area administrator, marketing, managing the client database, and rolling out new software systems.  She compiled and prepared statistics for several mergers, designed and developed sales & operational spreadsheets.  Joy is also very sensitive to the hearing impaired and their needs as she raised a daughter who has a severe hearing loss and has benefited with wearing hearing aids since she was 1 1/2 years old.

Ashley joined the ChEARS team in August of 2022 after working in the medical field for over a decade. Her prior roles included being a customer service representative at Sharp Rees-Stealy and a back office medical assistant at Palomar Hospital. Ashley is highly responsive to customers’ needs and is always looking to find solutions to customer inquiries. She takes pride in running our front office and strives to provide excellent customer service with every patient interaction.

Kristin F. Jimenez was born and raised in Honolulu, Hi. She moved to San Diego, Ca. to attend San Diego State University and graduated with her Bachelors in Speech Language & Hearing Sciences. Prior to ChEARS she worked as a Network Administrator and loved being a stay-at-home mom. In the summer of 2023, she received her certification as an Occupational Hearing Conservationist, which just re established her enthusiasm for everything Ears.

Esmeralda has been in office administration for over 15 years and is bilingual in English and Spanish. Prior to ChEARS, she was a personal injury intake coordinator for over 10 years. She has a strong background of customer service and medical billing practices. Being the first point of contact and establishing patients care is what she enjoys the most of working in the field.